Privacy Policy for The Paw & Whistle

Last Updated: June 2026

The Paw & Whistle ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our dog daycare, grooming, boarding, or membership services, and when you interact with our booking platform, Collar.

The Paw & Whistle is a trading name of TSF Companies Ltd (Company No: 14508087, VAT No: 43143987). For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller.

1. Information We Collect About You

We may collect and process the following personal data:

  • Contact Information: Your name, home address, email address, and phone number.

  • Pet Information: Your dog’s name, breed, age, medical history, vaccination records, behavior notes, and dietary requirements.

  • Financial Information: Payment card details and billing history. (Note: Card processing is handled securely by our third-party provider, Stripe; we do not store your raw card details on our systems).

  • Communications: Records of any correspondence if you contact us via email, phone, or message.

2. How We Use Your Personal Data

We use your information to:

  • Provide, manage, and invoice for our pet care and membership services.

  • Ensure the safety, health, and well-being of your pet while in our care.

  • Process automated monthly payments and subscriptions.

  • Send you essential updates regarding your bookings, schedules, or emergency situations involving your pet.

  • Comply with our legal, accounting, and VAT obligations in the UK.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your data:

  • Performance of a Contract: To fulfill our service agreement and terms of business with you (e.g., reserving your dog's daycare slot).

  • Legitimate Interests: To ensure the safety of all animals and staff on our premises.

  • Legal Obligation: To maintain accurate financial records for UK tax and VAT purposes.

4. Data Sharing and Third Parties

We do not sell your data. We only share your information with trusted third-party service providers necessary to run our business:

  • Collar (Software Platform): Our business management software where your client profile and pet notes are stored.

  • Stripe (Payment Processor): To securely handle all financial transactions, refunds, and rolling monthly billing.

  • Veterinary Professionals: In the event of a medical emergency involving your pet, we will share relevant pet health data with a qualified vet.

5. Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (typically up to 6 years following the end of your contract to satisfy UK tax laws).

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the erasure of your data (where we no longer have a legal obligation to keep it).

  • Object to or restrict the processing of your data.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Company Name: TSF Companies Ltd (t/a The Paw & Whistle)

  • Email: reigate@thepawandwhistle.dog

  • Address: The Paw and Whistle, behind 8-10 Bell Street.Reigate. RH2 7BG