The Paw & Whistle Dog Daycare
TERMS & CONDITIONS
Effective Date: September 2026
ABOUT THE PAW & WHISTLE
At The Paw & Whistle, we're committed to providing a safe, supervised, and enriching environment for your dog. Our team of experienced handlers knows dogs inside-out and follows rigorous safety protocols and incident management procedures. These Terms & Conditions outline how we operate, what we offer, and the shared responsibility between us and our members. They exist to protect both you and your dog, and to ensure everyone understands how we work together as a community. By enrolling, you're joining a club led by industry experts who take a holistic and preventative approach to dog welfare.
1. MEMBERSHIP OVERVIEW & ACKNOWLEDGMENT
Your membership grants access to supervised daycare services during operational hours (8:00 AM–5:00 PM, Monday–Friday). Your membership secures a reserved space in our facility. By enrolling, you accept full responsibility for your dog's participation and agree to indemnify The Paw & Whistle from all claims.
2. MEMBERSHIP ELIGIBILITY REQUIREMENTS (MANDATORY)
Your dog MUST meet ALL of the following requirements to enroll and remain enrolled:
a. VACCINATIONS: Current proof of kennel cough, DHPP (distemper/parvovirus), and rabies vaccination. Proof must be provided at enrollment and annually thereafter.
b. INSURANCE: Active pet insurance policy covering accidents, injuries, and third-party liability. Proof required at enrollment and annually. Lapsed insurance = immediate suspension.
c. PARASITE TREATMENT: Current flea, tick, and worm treatment from a veterinarian. Must be up-to-date at all times.
d. NEUTERING (Males): ALL unneutered males over 12 months of age are NOT permitted. This is mandatory and at our sole discretion. Failure to comply = immediate termination without refund.
e. HEAT CYCLES (Females): Dogs in heat cannot attend. Two (2) full weeks must pass since the last bleeding before return.
f. HEALTH STATUS: Dogs must be free from contagious illnesses, injuries, or conditions that would compromise safety or spread to other dogs.
g. TEMPERAMENT ASSESSMENT: Dogs must pass our initial behavioral assessment and remain suitable for group play. We reserve the right to reassess at any time.
We WILL NOT accept dogs that do not meet these requirements. Non-compliance = immediate termination.
3. BILLING, PAYMENT & MEMBERSHIP FEES
a. Membership fees are billed monthly in advance before each billing cycle begins.
b. Late or missed payments result in automatic membership suspension after 48 hours notice.
c. By enrolling, you authorize recurring monthly charges via Stripe/payment processor.
4. MEMBERSHIP FEES ARE FULLY NON-REFUNDABLE (ALL CIRCUMSTANCES)
THIS IS THE MOST IMPORTANT TERM IN THIS AGREEMENT:
ALL membership fees paid to The Paw & Whistle are COMPLETELY NON-REFUNDABLE under ALL circumstances, WITHOUT EXCEPTION.
a. If YOU cancel membership (customer-initiated cancellation): NO REFUND.
b. If WE terminate membership (business-initiated termination): NO REFUND.
c. If termination occurs mid-month, mid-week, or mid-day: NO REFUND.
d. If your dog was not able to attend (illness, injury, behavioral suspension): NO REFUND.
e. If you change your mind or circumstances change: NO REFUND.
f. If a session is forfeited (not attended and not rescheduled): NO REFUND.
g. If you suspend membership: YOU REMAIN RESPONSIBLE FOR FEES DURING SUSPENSION.
h. No exceptions. No partial refunds. No pro-rata calculations. No credits toward future months.
PAYMENT = ACCEPTANCE OF THIS TERM. By making any payment to The Paw & Whistle, you explicitly accept and agree that all fees are non-refundable.
5. MEMBERSHIP SUSPENSION (TEMPORARY PAUSE)
IMPORTANT: Suspension is NOT the same as cancellation. Different rules apply.
a. REQUEST PROCESS: You may REQUEST to suspend your membership for up to one (1) consecutive month by providing written notice via Collar app.
b. NOTICE REQUIREMENT: Suspension requests must be submitted at least one (1) calendar month BEFORE the requested suspension start date.
c. FEES DURING SUSPENSION: You remain responsible for the FULL monthly membership fee during the suspension period. Suspension does NOT waive fees.
d. DURATION: Suspensions are limited to one (1) month per 12-month period. Requests for longer suspensions will be treated as cancellations.
e. SLOT AVAILABILITY ON RETURN: Upon return from suspension, we CANNOT GUARANTEE your original slot or day of the week.
f. HIGH-DEMAND DAYS: If your dog attended a high-demand day (e.g., Wednesday), that slot may not be available upon return. High-demand slots are offered on a first-come, first-served basis.
g. WAITING LIST: If your original slot is unavailable, your dog will be placed on a waiting list for that slot. You will be offered an available alternative slot immediately.
h. IF NO SLOTS AVAILABLE: If no alternative slots are available at the time of your return, you may:
i. Wait on the waiting list for your original or preferred slot to become available; OR
ii. Formally cancel membership with one (1) month's notice.
i. SUSPENSION APPROVAL: All suspension requests are subject to approval at our discretion. We reserve the right to deny suspension requests.
j. CANCELLATION DURING SUSPENSION: If you wish to cancel during a suspension, standard cancellation terms apply (Section 6). You remain liable for any remaining fees in the suspension month.
6. RESCHEDULING SESSIONS (NOT BANKING DAYS)
IMPORTANT DISTINCTION: We offer RESCHEDULING, not BANKING. These are different.
a. RESCHEDULING: You may move a scheduled session to a different day within the same billing month or the immediately following billing month.
b. NOTICE REQUIREMENT: Rescheduling requests must be submitted via Collar app at least FIVE (5) business days before the originally scheduled session date.
c. NO BANKING: We do NOT accumulate or "bank" unused sessions. Sessions not attended AND not rescheduled are FORFEITED.
d. DEADLINE: Any session not rescheduled within the current month or the immediately following month is automatically forfeited. No exceptions.
e. FORFEITED SESSIONS = NO REFUND. See Section 4.
f. Subject to availability. We will attempt to accommodate rescheduling requests, but availability is not guaranteed.
7. CANCELLATION BY MEMBER (CUSTOMER-INITIATED)
a. You may cancel membership by providing WRITTEN notice via Collar app at least one (1) calendar month BEFORE your next billing date.
b. Verbal notice does NOT count. Only written Collar notifications are valid.
c. Cancellation does NOT entitle you to any refund of fees already paid.
d. You remain responsible for full payment through the end of the current billing month.
8. BEHAVIORAL INCIDENTS & TERMINATION BY THE PAW & WHISTLE
a. TERMINATION GROUNDS: We RESERVE THE RIGHT to terminate membership IMMEDIATELY, with or without notice, if:
i. Dog exhibits reactivity, aggression, fear-based responses, or behavioral issues that pose ANY risk to other dogs, staff, or the facility;
ii. Dog engages in unprovoked attacks, biting, or injuring other dogs (including minor incidents);
iii. Dog has had THREE (3) or more behavioral incidents within a 12-month period;
iv. Dog attacks another dog while asleep or defenseless;
v. Eligibility requirements (Section 2) are no longer met (expired vaccines, lapsed insurance, untreated parasites, unneutered male over 12 months);
vi. Member fails to comply with these T&Cs or facility policies;
vii. Payment is overdue by more than 48 hours.
b. DOCUMENTATION: All behavioral incidents are documented in Collar system with date, time, and description. Members may request incident reports.
c. IMMEDIATE TERMINATION: In cases of serious incidents (attacks, injury to other dogs), we MAY terminate without prior notice or discussion.
d. TERMINATION EFFECTIVE IMMEDIATELY: Upon notification of termination, membership ends. No refund is due. See Section 4.
9. LIABILITY, INDEMNIFICATION & RISK ASSUMPTION
YOU ASSUME FULL AND SOLE RESPONSIBILITY FOR:
a. Any injuries, illnesses, behavioral changes, or trauma your dog sustains during daycare;
b. Any injuries your dog causes to other dogs (including injuries during play, incidents in vans/transport, crate aggression);
c. Stress-related conditions, anxiety, or behavioral regression after daycare;
d. Adverse reactions to food, treats, water, or environmental factors;
e. Injuries during transport to/from the facility;
f. All veterinary costs arising from any incident involving your dog.
INDEMNIFICATION: You agree to indemnify, defend, and hold harmless The Paw & Whistle, its owners, staff, and facility from ANY and ALL claims, damages, costs, lawsuits, or expenses arising from your dog's participation, including but not limited to claims of negligence or breach of contract.
We exercise reasonable care but CANNOT GUARANTEE the prevention of all injuries or incidents. Dog-to-dog play inherently carries risk.
10. VETERINARY BILLS FROM INCIDENTS INVOLVING YOUR DOG
If your dog causes injury to another dog during daycare, resulting in veterinary treatment or medical expenses, you will be invoiced for ALL veterinary bills incurred by the injured dog's owner.
You assume full financial responsibility for all injuries your dog causes.
11. PET INSURANCE REQUIREMENT (MANDATORY)
a. All dogs MUST have active pet insurance covering accidents and injuries BEFORE enrollment.
b. Proof of current insurance is required at enrollment and annually.
c. If insurance lapses, notify us immediately. Lapsed insurance = automatic suspension.
d. You remain liable for all veterinary costs not covered by insurance.
12. EMERGENCY VETERINARY CARE & MEDICAL AUTHORITY
a. We will contact you immediately if your dog is injured or becomes ill.
b. In life-threatening emergencies, we are authorized to take your dog to the nearest emergency veterinary clinic at your cost.
c. You are fully responsible for ALL emergency and medical costs incurred.
d. By enrolling, you consent to emergency medical treatment.
13. INCIDENT COMMUNICATION & DOCUMENTATION
a. All behavioral incidents are documented in Collar and may be discussed with you.
b. We reserve the right to photograph/video dogs for internal incident documentation and training purposes (not public).
c. Incident reports are available upon request and may be used in any dispute or legal proceeding.
14. TERMINATION EFFECTIVE DATE
Termination is effective immediately upon notification. No sessions beyond the notification date will be permitted. No refunds for terminated membership.
15. CHANGES TO THESE TERMS & CONDITIONS
a. We reserve the right to update these Terms & Conditions at any time.
b. Changes are communicated via email, Collar app, or posted notices.
c. Continued membership after notification = acceptance of updated terms.
d. Your original enrollment agreement governs your membership unless you agree to updated terms.
16. DISPUTE RESOLUTION & GOVERNING LAW
a. These Terms & Conditions are governed by the laws of England and Wales.
b. Any disputes must be addressed through good-faith communication first.
c. Unresolved disputes may be escalated to mediation or small claims court.
17. ENTIRE AGREEMENT & PRECEDENCE
These Terms & Conditions (as updated from time to time) constitute the ENTIRE agreement between you and The Paw & Whistle. NO verbal agreements, emails (except formal notifications via Collar), or side agreements override these terms.
If any provision is found unenforceable, the remaining terms continue in full effect.
ACKNOWLEDGMENT & SIGNATURE
By clicking 'I Agree' during enrollment or by submitting the enrollment form, you acknowledge that:
✓ You have read and fully understood these Terms & Conditions
✓ You agree to all terms and conditions herein
✓ ALL membership fees are NON-REFUNDABLE under all circumstances
✓ Suspension fees are NON-REFUNDABLE and you may lose your original slot
✓ Rescheduling is available but NOT banking—sessions not rescheduled are forfeited
✓ You assume all risks associated with your dog's participation
✓ You accept our right to terminate membership at our discretion
✓ You will indemnify The Paw & Whistle from all claims